Exchang & return
Urifoon accepts returns of unused merchandise returned in their original, resellable condition within 30 days of purchase. In the event that an item is damaged, lost or incorrectly delivered, claims must be made within 7 days of receipt. Shipping costs are not refundable. Because of health and safety concerns, we cannot accept returns of used bedwetting alarms, bedding, briefs and other merchandise. Items purchased in a kit are discounted. If a kit is partially returned, the full cost of the un-returned items will be deducted from the refund.
We recommend trying on the sensor briefs or UnderWunder while wearing regular and clean underwear underneath after receiving the briefs. If the size does not fit, please contact us. We will exchange the sensor briefs for you. If it turns out that the item you ordered is too small or too large, we will send you a different size within 4 working days after receipt of your return, free of charge.
This offer only applies when we receive the underwear back clean, unused and in its original packaging. This because this item must be able to be sold as new again.
How to return an item
Please call us at +31 (0) 297 760 001 or send us an e-mail at [email protected] to notify our customer service you want to return an item.
Please carefully pack all items to be returned in their original packaging. Urifoon is not responsible for shipping costs or damage on returned items. Since Urifoon cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery method that can be tracked and or insured.