Defects & warranty
Do you have any questions about how your product works? Then consult our list of frequently asked questions. If you don't find the answer to your question there, please contact us.
Unexpected defect upon receipt
If your product is faulty immediately upon receipt, we ask that you contact us within 7 days. If we can reproduce the defect, we will offer you a fitting solution.
Step-by-step plan for defects
Is your product faulty? Please follow these steps. This allows us to process your faulty product as quickly as possible.
1. Report your defect preferably by phone (0297 - 760 001) or by email ([email protected]). In our experience, we can usually fix the issue right away this way. If that doesn't work, you can mail us the faulty product.
2. After receiving your product, we will investigate the defect and propose a solution as soon as possible.
Urifoon B.V. complies with the Law on market practices and consumer protection. We stand for sound products. You may expect that a product supplied by us will work according to expectations. Should your product fail, you can of course also count on us.
A warranty period of 12 months applies to electronics.
A warranty period of 3 months applies to the sensor briefs.
We strive to provide you with the best possible service, but mistakes can be made of course. If you have a complaint about one of our products or about your experience with one of our colleagues, you can file it with the complaints committee. Have a look at our complaints statutes here.