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Helpdesk

On this page you can find answers to your questions regarding the ordering and delivery process, bedwetting alarm training programs, personal guidance and the guarantee and service offered by us.

Ordering and delivery process
The process of ordering a bedwetting alarm, including accessories, proceeds as follows:
1. You choose one of our many products, and add it to the shopping cart:
  • Click here for the various bedwetting alarms available for purchase.
  • Click here for solutions to daytime wetting.
2. If you buy a bedwetting alarm, you must order sensor underwear separately. You can find this here.

3. When you have added all desired products to the shopping cart, you can choose to:
  • Pay directly with iDEAL
  • Transfer funds to our IBAN nr: NL04INGB0004367470 and BIC: INGBNL 2A in the name of Urifoon, Amstelhoek, the Netherlands.
  • Credit card.

After receiving your payment, we will dispatch the ordered products no later than the next working day.

See also our Terms and Conditions.

Bedwetting alarms, training programs and support
The most frequently asked questions can be found here.

Guarantee
Our products feature the following guarantees:
  • Bedwetting alarms: 1 year
  • Sensor underwear and other sensing materials such as bed mats and connecting cables: 3 months

Service
We do all we can to offer the best possible service. Please contact us if a product does not live up to your expectations. If a product fails to function properly, we will attempt to diagnose the problem by telephone in order to arrive at an appropriate solution. It can sometimes be necessary to send the product to us, so that we can investigate the problem and where possible repair or replace it.

Personal contact
If you are unable to find the answer to your question, please contact us. You can reach us by telephone Monday-Friday from 9am-5pm. Telephone +31 297 760 001 Fax + 31 297 760 002 You can of course also send an e-mail to info@urifoon.nl. We will answer your e-mail as quickly as possible.


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